Frequently asked questions.

Dispatch and delivery times depend on product availability, your location and the selected service. Once your order ships, we will send tracking or delivery information where available. International deliveries may take up to 14 business days after dispatch, although customs processing and remote destinations can take longer.

Shipping is calculated from the destination, product size, weight and service level. The available shipping charge is shown before checkout or included in your quotation. Import duties, taxes and customs charges are not included unless expressly stated.

Yes. Electrotk supports international automation-hardware enquiries. Available carriers, delivery times, duties and destination restrictions vary by country and product.

Contact us as soon as possible. We will try to assist before processing or dispatch. Orders for specially sourced, configured or non-stock products may not be changeable or cancellable once confirmed.

Eligible products may be returned within 30 days of the original purchase date. Products must be unused, in their original condition and packaging, and accompanied by proof of purchase. Contact us before returning an item so we can confirm eligibility and provide return instructions.

Customers are responsible for return shipping unless the product supplied was defective, damaged or incorrect. Original shipping charges are generally non-refundable.

Yes. Special-order, configured, customised, clearance and certain manufacturer-restricted products may be final sale. Any applicable restriction will be identified before purchase or in your quotation.

Contact us promptly with your order number, a description of the issue and clear photographs of the product and packaging. Keep all packaging while the matter is reviewed.

Products offered as new are supplied in new condition and sourced through established supply channels. Some products may be discontinued, legacy or end-of-life models because these components remain essential to installed automation systems. Discontinued does not mean used or refurbished.

Product condition and known lifecycle status are disclosed in the listing or quotation. If an item is ever offered as surplus, open-box, refurbished or in another condition, that condition will be clearly identified before purchase and it will not be represented as new. Packaging for legacy stock may vary by manufacturer and production date.

Contact us before ordering if your project requires confirmation of condition, country of origin, serial information, packaging or manufacturer traceability.

Electrotk supplies products from established automation manufacturers operating globally. Country of origin varies by manufacturer, product family and production location. Contact us if a project requires a particular country-of-origin declaration or certification.

Yes. Send us the manufacturer name, exact MPN, quantity, required delivery date and any technical context. A product not shown online may still be available through our sourcing network.

We can review available manufacturer information and help identify relevant compatibility considerations. Final system suitability should be verified against the equipment documentation, firmware, electrical requirements, approvals and application conditions.

Most new hardware and electronic products are supplied with a 12-month manufacturer warranty. The actual warranty period, coverage and claim process can vary by manufacturer, product, condition and region, so the product listing or quotation takes precedence.

Warranty generally covers verified manufacturing defects during normal intended use. It does not normally cover misuse, incorrect installation, unauthorised modification, accidental damage, unsuitable operating conditions or normal wear.

Send us your order number and proof of purchase, the product MPN and serial number, a clear description of the fault, and photographs or video where helpful. Do not return equipment until return instructions or authorisation have been provided.

Depending on the applicable warranty terms and assessment, the available resolution may include repair, replacement, credit or refund.