Warranty & Claims

Warranty coverage applies to defects in materials or manufacture during the stated period, subject to the manufacturer’s terms. Product-specific terms, lifecycle status and warranty duration take priority where disclosed.

Manufacturer warranties are additional to rights that cannot be excluded under New Zealand law.

Unless mandatory law provides otherwise, warranty does not cover misuse, accident, incorrect storage, unsuitable environmental conditions, incorrect voltage or wiring, improper installation, unauthorised repair or modification, normal wear, consumables, external events, incompatible system design, or failure to follow manufacturer instructions.

Provide proof of purchase, MPN, serial number, commissioning date, system voltage, installation details, fault description, diagnostics, and clear images or video. We may reasonably require safe return or manufacturer assessment before deciding a claim.

De-energise and isolate suspected faulty equipment where safe to do so. Do not dismantle or attempt unauthorised repair. Back up and remove confidential data, programs and credentials before returning equipment where practical; testing or replacement may erase stored data.

Depending on the fault, applicable law and manufacturer process, the outcome may be repair, replacement, refund, credit or another appropriate remedy. We do not promise advance replacement unless agreed in writing.