Returns & Refunds

You may request a voluntary return within 30 days of purchase for an eligible standard-stock product. Approval requires the product to be unused, uninstalled, unenergised, complete, in resaleable condition and in its original undamaged packaging with seals, accessories and documentation intact.

Approval is not automatic. Specially sourced or configured products, opened software or licences, custom orders, clearance/final-sale products and goods that cannot safely be resold may be excluded where disclosed before purchase. These exclusions do not affect remedies for faulty, unsafe, incorrectly supplied or misdescribed goods.

Contact us promptly and stop using any product that may be unsafe. We may request serial numbers, installation information, diagnostic results, photographs or video to assess the claim.

For consumer transactions, remedies are provided in accordance with the Consumer Guarantees Act 1993 and other applicable law. A faulty product does not need original packaging to preserve mandatory rights.

For approved voluntary returns, the customer is responsible for secure packing, tracking, insurance and return freight. If we supplied an incorrect item or accept that goods are faulty, we will meet reasonable return costs where required by law.

All returns are inspected and may be tested. Do not return goods until authorised. Unauthorised returns may be refused or held pending instructions.

Approved refunds are normally returned to the original payment method. Store credit may be selected for a voluntary return, but it will not replace a refund or other remedy where the law gives you that right.

We process an approved refund after receiving and inspecting the goods. Bank and payment-provider posting times are outside our control. Original delivery charges are not refunded for voluntary returns unless expressly agreed.

Submit the return and claims form with your order or invoice number, purchase date, MPN, serial number, quantity, reason and preferred resolution. If self-serve returns are enabled, you may instead submit the request from your Shopify customer account.