Shipping & Delivery

Orders are reviewed for payment status, stock availability and delivery requirements before dispatch. Stock status is an indication only until an order is accepted and allocated.

Specially sourced, backordered, configured, licensed or discontinued products may have different lead times. We will provide the best information reasonably available, but manufacturer and freight estimates can change.

Shipping is calculated using destination, service level, parcel size, weight and any special-handling requirements. Where checkout cannot calculate a suitable service, we may contact you with a freight quotation before dispatch.

We may select or change the carrier where reasonably necessary to provide an equivalent service.

Published or quoted dates are good-faith estimates rather than guaranteed deadlines unless we expressly agree otherwise in writing. Delays can arise from manufacturers, customs, carriers, severe weather, industrial action or events outside our reasonable control.

Nothing here limits rights that cannot lawfully be excluded, including the requirement to deliver consumer goods within the agreed or a reasonable time.

Inspect the outer packaging and goods promptly. Record visible damage with the carrier where possible and contact us as soon as practicable with your order number, photographs and a description of any shortage, incorrect item or transit damage.

Do not install, energise or modify a product that appears damaged, incorrect or unsafe. Retain packaging and labels until the matter is resolved.

International customers are responsible for providing accurate import information and, unless expressly included in the order, paying destination duties, taxes, brokerage, permits and regulatory charges. Customs clearance can affect delivery timing.

You are responsible for confirming that a product may lawfully be imported and used at the destination. This does not remove our responsibility for supplying the goods ordered or any rights that applicable law makes mandatory.

Contact us immediately if an address is incorrect. Changes are not guaranteed after processing or dispatch. Additional carrier costs caused by an incorrect address, refused delivery or repeated failed delivery may be charged where lawful and reasonably incurred.