RETURN AND CLAIM REQUEST
Tell us what happened.
Submit the details below before returning a product. Our team will review the request and provide an authorised return reference and instructions where appropriate.
Purchased through your online account?Use the Electrotk Online Store’s secure return request workflow to select the delivered order and item.
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Before you submit
- Do not return goods until Electrotk issues instructions.
- Stop using and safely isolate any product that may be faulty or unsafe.
- Keep the product, original identifiers, accessories and packaging.
- Have clear photographs of the product, serial plate, packaging and any damage ready.